An AI Receptionist for a Restaurant or Pub: Booking Messages on a Theatre Night
Pre-show tables are booked in a hurry and the kitchen is the wrong place to answer messages. What an AI receptionist does, and what it is not.
Dean Keating can build an AI receptionist for a Woking business: an agent that answers common questions and booking requests across email, web and WhatsApp, and hands anything difficult to a person. He is based in Horndean, Hampshire, and works remotely. Call or WhatsApp 07418 627304.
Call 07418 627304The pre-show rush
The New Victoria Theatre sits inside the Peacocks Centre, and the directory's restaurant page notes that many restaurants are a short walk away, which keeps the centre busy in the evening. For a kitchen on Commercial Way that means a squeeze: customers want tables and answers just as the pass gets busy.
The directory lists three restaurants, three pubs and bars and one café (10 October 2026). They share the same problem, though they differ in size.
The messages that arrive
- Have you got a table for four before the show?
- Do you take walk-ins?
- Is there a vegetarian menu?
- What time do you close?
- Can I change my booking?
A person can answer every one. A person in the middle of service cannot answer them quickly.
What the receptionist does
The AI receptionist in this sense is an agent working across the channels customers use: email, the website and WhatsApp. It answers the questions that have a settled answer, takes the booking details, records them where you keep reservations, and passes the rest to a person. It does not pretend to be human and it should say when it is handing over.
What it is not
It is not phone answering. If your customers ring and expect a voice, this does not do that. It is also not a chatbot product that you pay for monthly and set up on your own.
Who builds it
Dean Keating builds AI agents and installs them. His website lists answering common questions across email, web and WhatsApp, sorting and routing messages, sending confirmations and reminders, and escalating to a person. The service is installed for you, and starts with a free call, then an audit, then the build, then training and support.
He is based in Horndean, Hampshire. The work is remote, and his site says he can visit businesses in Hampshire or nearby.
Before you agree to anything
Write down the ten questions customers ask most. That list is the brief, whoever builds it. No price is published; it follows the free call.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Woking.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Woking.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Woking, and works with Woking and Surrey businesses remotely. If you want someone in the room, say so on the first call and look at Woking-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Woking.co. Based in Horndean, Hampshire; works with Woking and Surrey businesses remotely.
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